Legal
If a refund is due, we return it to your original payment method. Here's exactly when refunds apply and how long they take — including cancelled orders, failed and duplicate payments, and Cash on Delivery.
A refund may be issued where a replacement cannot be provided for an eligible issue under our Return Policy (for example, a defective, damaged or wrong item that is out of stock), or in the specific situations described below.
Because our products are personal-care items, we do not offer refunds for change of mind or for opened or used products.
Approved refunds are issued to your original payment method. For prepaid orders (UPI, cards, net banking or wallets), the amount is returned to the same account or instrument used at checkout. We do not issue refunds in cash.
Once a refund is approved, we initiate it within 2 to 3 business days. After we initiate it, the time for the amount to reach you depends on your bank or payment provider.
| Payment method | Typical time to reflect |
|---|---|
| UPI | 1 to 3 business days |
| Cards (credit / debit) | 5 to 7 business days |
| Net banking | 3 to 7 business days |
| Wallets | 1 to 3 business days |
These timelines are set by banks and payment processors and are outside our control. If a refund hasn't reached you after the expected time, contact us with your order number and we'll share the payment reference so your bank can trace it.
If you cancel an eligible prepaid order before it is dispatched, we refund the full amount to your original payment method within the timelines above. Please see our Cancellation Policy for when cancellation is possible.
If money was debited but your order was not confirmed (a failed or incomplete payment), the amount is usually reversed automatically by your bank or the payment gateway within 5 to 7 business days. No action is needed from you. If it isn't reversed within this period, email us at care@oatandhoney.comwith the date, amount and transaction reference and we'll help resolve it.
If you were charged more than once for a single order due to a technical error, the duplicate charge is refunded in full to the original payment method. Contact us with both transaction references and we'll process the reversal promptly.
For Cash on Delivery orders, there is no online payment to reverse. Where a refund is due (for example, an approved issue that can't be replaced), we'll collect your preferred refund details — typically a UPI ID or bank account in the order holder's name — and transfer the amount within 3 to 7 business days of approval.
For any refund question, email care@oatandhoney.com with your order number. Our team responds within 24 to 48 business hours.