Legal
You can cancel any time before your order is dispatched. Once it's packed and handed to the courier, it's on its way — here's exactly how cancellations and their refunds work.
You can request to cancel your order any time before it has been dispatched. We process and pack orders quickly, so please reach out as soon as possible.
To cancel, email care@oatandhoney.comwith the subject “Cancel Order” and your order number, or contact us from your account dashboard.
If your order has already shipped and you no longer want it, you can decline delivery. For prepaid orders returned to us undelivered, we'll refund the product value once it reaches us. Please note our products cannot be returned once opened — see our Return Policy.
If your order has been packed but not yet handed to the courier, we'll do our best to stop it if you contact us in time. We cannot guarantee cancellation at this stage, but we will always try.
In rare cases, we may need to cancel an order — for example, if an item is out of stock, if we detect a pricing or listing error, if the delivery address is unserviceable, or if we suspect fraud or misuse. If we cancel your order, we'll let you know and issue a full refund for any prepaid amount.
For eligible cancelled prepaid orders, we initiate the refund to your original payment method within 2 to 3 business days. The time to reflect in your account depends on your bank or payment provider — full details are in our Refund Policy. Cash on Delivery orders that are cancelled before dispatch involve no charge, so no refund is needed.